{"id":2168,"date":"2026-09-29T23:42:20","date_gmt":"2026-09-30T04:42:20","guid":{"rendered":"https:\/\/hotelperlatto.com.co\/?page_id=2168"},"modified":"2026-09-30T23:54:33","modified_gmt":"2026-10-01T04:54:33","slug":"politica-de-privacidad","status":"publish","type":"page","link":"https:\/\/hotelperlatto.com.co\/en\/politica-de-privacidad\/","title":{"rendered":"Pol\u00edtica de Privacidad"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2168\" class=\"elementor elementor-2168 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8a0467 e-con-full p-hero p-hero--int e-flex e-con e-parent\" data-id=\"f8a0467\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a072b2e e-flex e-con-boxed e-con e-parent\" data-id=\"a072b2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5158c70 p-kicker elementor-widget elementor-widget-heading\" data-id=\"5158c70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Informaci\u00f3n legal<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-841c3b3 p-hero__t elementor-widget elementor-widget-heading\" data-id=\"841c3b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de tratamiento de datos personales<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bac1055 p-hero__s elementor-widget elementor-widget-text-editor\" data-id=\"bac1055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Qu\u00e9 datos recogemos, para qu\u00e9 los usamos, con qui\u00e9n los compartimos y c\u00f3mo puedes pedirnos que los corrijamos o los borremos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ivaenu e-con-boxed p-migas e-flex e-con e-parent\" data-id=\"6ivaenu\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-x2jxh5m p-migas__w elementor-widget elementor-widget-breadcrumbs\" data-id=\"x2jxh5m\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/hotelperlatto.com.co\/en\/\">Inicio<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9127f81 p-seccion--corta p-legal e-flex e-con-boxed e-con e-parent\" data-id=\"9127f81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-365a889 e-flex e-con-boxed e-con e-parent\" data-id=\"365a889\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4286e7 p-kicker p-centro elementor-widget elementor-widget-heading\" data-id=\"e4286e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Habeas data<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6c46c3 p-titulo p-centro elementor-widget elementor-widget-heading\" data-id=\"a6c46c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tus datos, en claro<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fafa741 p-centro p-intro elementor-widget elementor-widget-text-editor\" data-id=\"fafa741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Est\u00e1 redactada seg\u00fan la Ley 1581 de 2012 y el Decreto 1074 de 2015. Si algo no queda claro, escr\u00edbenos y te lo explicamos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b6c43c e-con-full e-flex e-con e-parent\" data-id=\"3b6c43c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-362f791 p-lectura elementor-widget elementor-widget-text-editor\" data-id=\"362f791\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>1. Responsable del tratamiento<\/h3><p>El responsable de los datos personales recogidos a trav\u00e9s de este sitio y en las instalaciones del hotel es GRUPO PROCANZA S.A.S., que opera el Hotel Perlatto, inscrito en el Registro Nacional de Turismo con el n\u00famero 65731.<\/p><ul><li><strong>Direcci\u00f3n:<\/strong> Calle 52 # 47-70, Bello, Antioquia, Colombia.<\/li><li><strong>Tel\u00e9fono y WhatsApp:<\/strong> +57 314 253 5815.<\/li><li><strong>Correo para asuntos de datos personales:<\/strong> procanza.sas@gmail.com.<\/li><\/ul><h3>2. Marco legal<\/h3><p>Esta pol\u00edtica se rige por la Ley 1581 de 2012, el Decreto 1074 de 2015 y las dem\u00e1s normas colombianas sobre protecci\u00f3n de datos personales (habeas data). Al entregarnos tus datos aceptas que los tratemos en los t\u00e9rminos que se describen aqu\u00ed.<\/p><h3>3. Qu\u00e9 datos recogemos<\/h3><ul><li><strong>Identificaci\u00f3n:<\/strong> nombre completo, tipo y n\u00famero de documento, nacionalidad y fecha de nacimiento.<\/li><li><strong>Contacto:<\/strong> tel\u00e9fono, correo electr\u00f3nico y ciudad de residencia.<\/li><li><strong>Estancia:<\/strong> fechas de entrada y salida, tipo de habitaci\u00f3n, n\u00famero de acompa\u00f1antes, motivo del viaje y preferencias que nos indiques.<\/li><li><strong>Facturaci\u00f3n:<\/strong> datos fiscales y del pago. El n\u00famero completo de la tarjeta lo procesa la pasarela de pago; el hotel no lo almacena.<\/li><li><strong>Navegaci\u00f3n:<\/strong> direcci\u00f3n IP, tipo de dispositivo y p\u00e1ginas visitadas, a trav\u00e9s de cookies.<\/li><\/ul><h3>4. Para qu\u00e9 los usamos<\/h3><ul><li>Gestionar la reserva, la estancia y la facturaci\u00f3n.<\/li><li>Responder solicitudes, cotizaciones y comentarios.<\/li><li>Cumplir obligaciones legales: registro de hu\u00e9spedes ante Migraci\u00f3n Colombia, Registro Nacional de Turismo y obligaciones tributarias y contables.<\/li><li>Mejorar el servicio y el sitio web.<\/li><li>Enviarte informaci\u00f3n sobre tarifas, eventos o promociones, \u00fanicamente si lo autorizas y siempre con opci\u00f3n de darte de baja.<\/li><\/ul><h3>5. Autorizaci\u00f3n<\/h3><p>Recogemos tu autorizaci\u00f3n de forma expresa cuando reservas, cuando env\u00edas un formulario de este sitio o cuando te registras en recepci\u00f3n. Puedes revocarla en cualquier momento, salvo en lo que sea necesario para cumplir una obligaci\u00f3n legal o contractual.<\/p><h3>6. Datos sensibles y de menores<\/h3><p>No solicitamos datos sensibles salvo que una norma nos obligue o que t\u00fa nos los des voluntariamente para atender una necesidad concreta (por ejemplo, accesibilidad o alimentaci\u00f3n). Los datos de menores de edad solo se tratan con autorizaci\u00f3n de sus padres o representantes y siempre en su inter\u00e9s superior.<\/p><h3>7. Con qui\u00e9n los compartimos<\/h3><p>Compartimos datos \u00fanicamente con quienes hacen falta para prestarte el servicio o para cumplir la ley: el motor de reservas, la pasarela de pago, las plataformas de reserva por las que llegaste, el proveedor de alojamiento web y las autoridades que lo exijan. Cada uno queda obligado a usarlos solo para la finalidad encargada y a protegerlos.<\/p><h3>8. Cu\u00e1nto tiempo los conservamos<\/h3><p>Conservamos los datos mientras dure la relaci\u00f3n contigo y despu\u00e9s durante los plazos que exijan las normas contables, tributarias y tur\u00edsticas. Cumplidos esos plazos, se eliminan o se anonimizan.<\/p><h3>9. Tus derechos<\/h3><ul><li>Conocer, actualizar y rectificar tus datos.<\/li><li>Solicitar prueba de la autorizaci\u00f3n que nos diste.<\/li><li>Ser informado sobre el uso que les hemos dado.<\/li><li>Presentar quejas ante la Superintendencia de Industria y Comercio.<\/li><li>Revocar la autorizaci\u00f3n o pedir la supresi\u00f3n de los datos, cuando no exista un deber legal de conservarlos.<\/li><li>Acceder gratuitamente a tus datos.<\/li><\/ul><h3>10. C\u00f3mo ejercerlos<\/h3><p>Escr\u00edbenos a procanza.sas@gmail.com indicando tu nombre, tu documento, la solicitud concreta y un correo de respuesta. Las consultas se atienden en un plazo m\u00e1ximo de diez d\u00edas h\u00e1biles, prorrogable por cinco m\u00e1s; los reclamos, en quince d\u00edas h\u00e1biles, prorrogables por ocho. Si el plazo se ampl\u00eda te avisamos antes de que venza.<\/p><h3>11. Cookies<\/h3><p>Este sitio usa cookies propias y de terceros para que las p\u00e1ginas funcionen, recordar tus preferencias y entender de forma agregada c\u00f3mo se navega. Puedes bloquearlas o borrarlas desde la configuraci\u00f3n de tu navegador; si lo haces, algunas funciones pueden dejar de estar disponibles.<\/p><h3>12. Seguridad<\/h3><p>Aplicamos medidas t\u00e9cnicas, humanas y administrativas razonables para evitar el acceso no autorizado, la p\u00e9rdida o la alteraci\u00f3n de los datos. Ning\u00fan sistema es infalible, as\u00ed que si detectas algo raro te agradecemos que nos avises.<\/p><h3>13. Vigencia y cambios<\/h3><p>Esta pol\u00edtica rige desde el 29 de septiembre de 2026 y puede actualizarse. Cuando el cambio sea importante lo anunciaremos en esta misma p\u00e1gina.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba0d02b p-seccion p-noche p-reserva e-flex e-con-boxed e-con e-parent\" data-id=\"ba0d02b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e88296c e-flex e-con-boxed e-con e-parent\" data-id=\"e88296c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7999f77 p-kicker p-centro elementor-widget elementor-widget-heading\" data-id=\"7999f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\u00bfDudas sobre tus datos?<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f372e4c p-titulo p-centro elementor-widget elementor-widget-heading\" data-id=\"f372e4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Escr\u00edbenos y lo resolvemos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4240226 p-centro p-intro elementor-widget elementor-widget-text-editor\" data-id=\"4240226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Atendemos cualquier consulta o reclamo sobre datos personales en los plazos que fija la ley.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59865c6 e-con-full e-flex e-con e-parent\" data-id=\"59865c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7534f3c elementor-widget elementor-widget-button\" data-id=\"7534f3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/573142535815\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Escribir por WhatsApp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebc5fd6 p-btn-claro elementor-widget elementor-widget-button\" data-id=\"ebc5fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hotelperlatto.com.co\/en\/contacto\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver datos de contacto<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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